Universal develops tailored collection strategies to provide bulk receivables management and collection services. In collaboration with its partner, Unicollect Interactive Services, Universal ensures successful collections, accurate receivables management, and company profitability by implementing effective collection methods and conversation scripts through call center services. By conducting intelligence work on unresponsive debtors, the firm revitalizes legal follow-up files, identifies new communication channels, and applies effective methods to increase collection rates.

Universal develops policies for regulatory compliance, legal risk management, privacy, ethics, and reputation management. Through ongoing training and audits conducted by its in-house consultancy, information technology, and compliance teams, it ensures the thorough implementation of these policies, guaranteeing full compliance with legal obligations.

All communications are monitored by quality teams, ensuring that even in guerrilla-style collection processes, Universal preserves the values of both its client and the debtor.

By making strong investments in information technology and infrastructure, it accelerates processes and makes a difference in reporting and data security.

Through regular technology investments that enhance performance and capacity, Universal supports its team's legal knowledge and persuasive ability with a continuous training program.